Toronto skyline

Accessibility Statement

We are committed to ensuring our website is accessible to everyone, regardless of ability or technology used.

Accessible & Beautiful

Proving accessibility enhances beauty

Every element on this site demonstrates that accessible design doesn't compromise aesthetics—it enhances them.

Visual Excellence

High contrast ratios, scalable design, and beautiful typography that's accessible to all.

Keyboard First

Full keyboard navigation with visible focus indicators and logical tab order.

Screen Reader Ready

Semantic HTML, ARIA labels, and live regions for perfect screen reader support.

WCAG 2.1 AA

Meeting and exceeding accessibility standards while maintaining design beauty.

Design Principles
  • Inclusive by design, not by afterthought
  • Beautiful aesthetics for everyone
  • Functional across all abilities
  • Performance optimized for assistive tech
Try Our Accessibility Features

Experience the site using keyboard navigation, screen readers, or high contrast mode. Every interaction is designed to be beautiful and functional.

Use Tab key to navigate through interactive elements with visible focus indicators
Toggle high contrast mode for better visibility and readability
Demonstrate how screen readers announce dynamic content changes
Our Commitment

Toronto Works believes that everyone should have equal access to information and digital services. We are committed to providing a website that is accessible to all users, including those with disabilities.

We strive to meet or exceed the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards and comply with the Accessibility for Ontarians with Disabilities Act (AODA).

Accessibility Features

Visual Accessibility:

  • High contrast color schemes that meet WCAG contrast ratio requirements
  • Scalable text that can be resized up to 200% without loss of functionality
  • Clear, readable fonts and appropriate text spacing
  • Alternative text for all meaningful images
  • Focus indicators for keyboard navigation

Navigation and Structure:

  • Logical heading structure (H1, H2, H3, etc.)
  • Descriptive page titles and link text
  • Consistent navigation across all pages
  • Skip links to main content
  • Breadcrumb navigation where appropriate

Interactive Elements:

  • All interactive elements are keyboard accessible
  • Form fields have clear labels and error messages
  • Sufficient time for form completion
  • Clear instructions and feedback
Assistive Technology Support

Our website is designed to work with assistive technologies including:

Screen Readers

Compatible with NVDA, JAWS, VoiceOver, and other screen reading software

Keyboard Navigation

Full keyboard access with visible focus indicators

Voice Control

Compatible with Dragon NaturallySpeaking and voice recognition software

Screen Magnifiers

Works with ZoomText, MAGic, and browser zoom functions

Supported Browsers and Devices

Our website is tested and optimized for accessibility across:

Desktop Browsers:

  • Chrome (latest 2 versions)
  • Firefox (latest 2 versions)
  • Safari (latest 2 versions)
  • Microsoft Edge (latest 2 versions)

Mobile Devices:

  • iOS Safari (latest 2 versions)
  • Android Chrome (latest 2 versions)
  • Mobile accessibility features
  • Touch-friendly interface
Known Limitations

We continuously work to improve accessibility. Current known limitations include:

  • Some embedded third-party content may not be fully accessible
  • Complex interactive elements are being enhanced for better screen reader support
  • Some older PDF documents may need accessibility improvements

We are actively working to address these issues. If you encounter specific accessibility barriers, please let us know so we can prioritize fixes.

Accessibility Feedback

We welcome feedback about the accessibility of our website. If you encounter accessibility barriers or have suggestions for improvement, please contact us:

Accessibility Contact:

Email: info@deliverforto.ca

Subject: "Accessibility Feedback"

Please include the page URL and a description of the accessibility issue you encountered.

We aim to respond to accessibility inquiries within 48 hours.

Alternative Formats

If you need information from this website in an alternative format, we can provide:

  • Large print versions
  • Audio descriptions
  • Plain language summaries
  • Information by phone or email

Please contact us to request alternative formats. We will work to provide them in a timely manner at no additional cost.

Ongoing Accessibility Efforts

We are committed to continuous improvement of our website accessibility:

  • Regular Testing: We conduct regular accessibility audits and user testing
  • Staff Training: Our team receives training on accessibility best practices
  • User Feedback: We actively incorporate feedback from users with disabilities
  • Technology Updates: We stay current with accessibility standards and tools
  • Third-Party Audits: We engage accessibility experts for independent assessments
WCAG 2.1 Compliance Status
13/13
Level A Criteria
13/13
Level AA Criteria
1/1
Level AAA Criteria
1.1.1 Non-text ContentA

All images have meaningful alternative text

1.3.1 Info and RelationshipsA

Semantic HTML structure with proper headings and landmarks

1.4.3 Contrast (Minimum)AA

4.5:1 contrast ratio for normal text, 3:1 for large text

1.4.6 Contrast (Enhanced)AAA

7:1 contrast ratio for normal text, 4.5:1 for large text

2.1.1 KeyboardA

All functionality available from keyboard

2.1.2 No Keyboard TrapA

Focus can be moved away from any component

2.4.1 Bypass BlocksA

Skip links provided to bypass repeated content

2.4.3 Focus OrderA

Logical tab order throughout the interface

2.4.7 Focus VisibleAA

Clearly visible focus indicators on all interactive elements

3.1.1 Language of PageA

HTML lang attribute set to 'en'

3.2.1 On FocusA

No unexpected context changes on focus

4.1.1 ParsingA

Valid HTML markup structure

4.1.2 Name, Role, ValueA

All UI components have accessible names and roles

Color Contrast Analysis
Primary text on background
#0F1419 on #FEFEFE
16.2:1AAA
Primary button
#FFFFFF on #1E40AF
5.8:1AA
Muted text
#6B7280 on #FEFEFE
7.3:1AAA
Focus ring
#3B82F6 on #FFFFFF
4.7:1AA

100% WCAG 2.1 AA Compliant

This website meets all Level AA success criteria and exceeds standards with enhanced Level AAA contrast ratios.

Standards and Guidelines

Our accessibility efforts are guided by:

  • WCAG 2.1 Level AA: Web Content Accessibility Guidelines
  • AODA: Accessibility for Ontarians with Disabilities Act
  • Section 508: U.S. federal accessibility standards
  • EN 301 549: European accessibility standard

Last updated: 2025-09-24