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TransitAccountabilityStreets
Transit That Shows Up
Published 9/19/2025
Updated 9/19/2025
Summary
If the screen says 2 minutes, it's 2 minutes. We will tie funding to on-time performance, publish route-level reliability and cleanliness, and surge visible staff during peaks.
Why Now
- Riders judge transit on arrival certainty and cleanliness; missed headways and dirty vehicles reduce ridership and corridor vitality.
Goals
- Improve on-time performance by +8 pp citywide in 12 months.
- Achieve 90% cleanliness compliance on surprise audits.
Actions & Implementation
Step 1
Reliability contracts: route managers own headway adherence; funding tied to KPIs.
Step 2
Real-time transparency: publish on-time %, bunching/gapping metrics, and crowding.
Step 3
Peak presence: deploy staff at problem stops; rapid-response cleaning teams.
Step 4
Bus priority: signal priority and curb management on top corridors.
Timeline
0–90 days
3 months
Dashboards live; peak presence program starts.
3–12 months
9 months
Priority signals on X corridors; reliability targets applied.
Key Performance Indicators
- On-time % by route
- Cleanliness pass rate
- Customer complaints per 100k trips
Accountability
- Monthly public dashboard; quarterly board review; rider audits.
Risks & Mitigations
Risk: Construction delays
Mitigation: Staged bus bridges; communicate detours early.
Risk: Operator shortages
Mitigation: Targeted hiring, split shifts with premiums.
Frequently Asked Questions
Is frequency or punctuality more important?
We manage both: headway reliability first, then schedule adherence.