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HousingIndustrialInfrastructure
Utility Hook-Up SLAs & Infrastructure Acceleration
Published 9/23/2025
Updated 9/23/2025
Summary
We will negotiate service-level agreements (SLAs) with utilities for new housing and industrial sites, with penalties for missed dates and transparent tracking.
Why Now
- Even after permits, slow hook-ups delay occupancy and jobs.
Goals
- Cut median hook-up time by 30% for qualifying projects.
Actions & Implementation
Step 1
Joint queue: shared schedule across water, power, gas, telecom.
Step 2
SLAs: dates per project; publish misses; levy penalties.
Step 3
Priority tiers: PBRs, office-to-residential, pad-ready zones.
Step 4
Dig-once: coordinate street openings to reduce delays.
Timeline
0–6 months
6 months
SLA framework signed; pilot queue live.
6–18 months
12 months
Citywide rollout.
Key Performance Indicators
- Median days to hook-up (by utility)
- Missed-SLA count
- Dig-once rate
Accountability
- Quarterly joint report; escalation to Province if chronic misses.
Risks & Mitigations
Risk: Utility capacity
Mitigation: Capital plans; off-peak work windows.
Frequently Asked Questions
Will this raise my rates?
No:this is scheduling discipline, not gold-plating.